Does Ison’s Nursery offer a guarantee?
Our Guarantee
Ison’s really does care about our customers and takes pride in the quality of our products. If you don’t find the information you need here, please email ison@isons.com or call us at 800.733.0324.
Our Guarantee
Ison’s cares about our customers and takes pride in the quality of our products. If you do not find the information you need here, please email ison@isons.com or call us at 800.733.0324.
Limited Guarantee
- We guarantee our stock will arrive to you in a live, plant-able condition or we will replace at no charge if we are notified within 7 days of receipt. If the packaging has been damaged, it is important for you to contact both us and UPS or USPS.
- Shipping/Delivery Errors or Damage; Missing, Damaged, or Unsatisfactory Product
Our goal is to ship your order accurately and for it to arrive in good condition. Trees and plants are ready to plant when they arrive. Most plants and trees are shipped in a state of dormancy without leaves. However, accidents or errors sometimes may happen. If your delivery is damaged during shipping, is missing product, or contains damaged or unsatisfactory products, please contact us within 7 days of receipt and we will make it right! We will send you a free one-time replacement. If a plant is not available, we will issue you a full refund.
- We guarantee our stock to be true to name.
- Since the growth of nursery stock is determined to a large extent by the care it receives from the planter and grower, due to conditions beyond the seller’s control, including but not limited to soil and weather conditions, we cannot and do not warrant and guarantee growth.
Plant Warranty
Our warranty applies to plants that were ordered and planted between November 1st and April 30th and planted in the appropriate USDA Zones. If your plants or trees do not leaf-out we must be notified in writing by July 1st following planting and provided that the plants were not injured by improper use of chemicals, fertilizers, fumigation, buyer’s negligence, or weather.
If you suspect that your tree or plant has not survived, we require photo verification, including evidence that you have performed a “scratch test”. We will issue a one-time credit to your account equaling the purchase price of the plant reported. This credit is good for twelve months from the date it is issued.
** Scratch Test – To see if the plant is alive use your fingernail and scratch the plant half way down the trunk – if it is green underneath the outer layer of bark – the plant is still alive and should leaf out – continue the fertilizer program and water them. If the plant is brown or black beneath the outer layer of bark this indicates that the tree has failed to live.
Email us at ison@isons.com or
mail to Ison’s Nursery * PO Box 190 * Brooks GA 30205
We do not warranty plants that are left unopened in the box or not given proper care on delivery, or planted withing a few days.
It is important to properly care for your plants on delivery and plant within a few days. The roots of the plants must not be allowed to dry out. Keep them damp until they are planted.
Plants are shipped with a moisture gel around the roots.
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Patented Plants:
Patent Plants: All muscadine plants that are patented and copyrighted cannot be propagated for any reason, for self-use, for resale or for breeding work without direct written consent from Ison’s Nursery & Vineyards. Anyone found in violation will be held responsible. We actively search for violations and hold parties responsible.
Copyrights © and Trademarks ™:
The names of ALL muscadine varieties released by Ison’s Nursery & Vineyard are copyrighted © and trademarked. They cannot be advertised, offered, or sold in anyway with their given name unless they were purchased from Ison’s Nursery & Vineyard and written permission is given. Pictures Ison’s Nursery website and catalog may not be copied or used to sell or promote our muscadine varieties unless they were purchased from Ison’s Nursery and written permission is given. We actively search for violations and hold parties responsible.
